Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200500511

  • Report no:
    200500511
  • Date:
    November 2006
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health

Overview

The complainant (Ms C) raised a number of concerns regarding the treatment and care her late father (Mr A) received at the Victoria Infirmary, Glasgow.

 

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) inadequate supervision led to Mr A suffering a fall (not upheld);
  • (b) inappropriate action was taken following an infection outbreak (not upheld); and
  • (c) there was inadequate analgesia (not upheld).

 

Redress and recommendation

The Ombudsman has no recommendations to make.

Updated: December 11, 2018