Overview
The complainant (Mr C) has raised a variety of complaints with this office regarding his tenancy and the handling of his complaint by Paragon Housing Association (the Association). The three main points of Mr C's complaint have been investigated.
Specific complaints and conclusions
The complaints which have been investigated are:
- (a) failure of the Association to identify that a load-bearing wall was missing (not upheld);
- (b) the manner in which the load-bearing wall was rebuilt (not upheld); and
- (c) handling and responding to complaint (not upheld).
Redress and recommendation
The Ombudsman has no recommendations.