The complainant (Mr C) was aggrieved about the abolition of discounted rate swimming for pensioners when the Council introduced a new leisure access card in early 2004.
Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Investigation Report 200503021
Updated: December 11, 2018