The complainant raised concerns about his session with a counsellor, including an alleged breach of confidentiality, the counsellor's attitude and the lack of information given to him about the counselling. He also complained about the handling of his complaint.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report 200501135
Updated: December 11, 2018