The complaint concerned an allegation of failure by the Council to maintain a customer's request for confidentiality. The complainant was dissatisfied with the Council's handling of her representations on the matter and she claimed that they had failed to reply to her correspondence.
Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Investigation Report 200501581
Updated: December 11, 2018