Overview
The complainant (Mr C) raised two specific complaints regarding a Clinician (Clinician 1)'s diagnosis of his condition and the quality of the records taken by Clinician 1 during a consultation.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Clinician 1's diagnosis did not take into account all of the complainant's conditions and symptoms (upheld); and
- (b) the notes taken at a consultation were inaccurate and of poor quality (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.