Overview
The complainant (Mrs C) raised concerns about the way Stirling Council (the Council) had addressed her complaints relating to an email (the Email) and note of a telephone conversation she received as part of an information request.
Specific complaint and conclusion
The complaint which has been investigated is that the Council failed to adequately investigate and take action regarding Mrs C's complaint about the Email (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.