Overview
The complainant (Mr C), a crofter, had submitted an application for the apportionment of common grazings which was received by the Crofters Commission (the Commission) on 30 September 2002. Mr C complained about delays in dealing with the handling of the application.
Specific complaint and conclusion
The complaint which has been investigated is that there was delay following the application for apportionment in 2002 (partially upheld).
Redress and recommendations
The Ombudsman recommends that the Commission:
- (i) apologise to Mr C that they did not pursue the planned scheme with full effectiveness; and
- (ii) review their procedures for monitoring outstanding applications to ensure that they are progressed effectively.