Overview
The complaint was raised by the Housing Association acting as management agent for the Housing Support Provider (HSP). The Housing Association complained that Dundee City Council had failed to properly administer the HSP's application and to resolve the problem once it was identified.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Council failed to award the HSP an interim contract (upheld); and
- (b) the Council failed to take action to correct the error once identified (upheld).
Redress and recommendations
The Ombudsman recommends that the Council award the HSP an interim contract with immediate effect.
The Council have accepted the recommendation and met with the HSP. A way forward has been agreed by both parties and the Ombudsman considers the matter resolved.