Overview
An MSP complained on behalf of his constituent, Mrs C, about the replacement of a mutual path. In particular, Mrs C alleged that there was no proper consultation in advance of the works being carried out; her suggested alternative was not taken into account; works were inadequately completed; neighbours had similar works completed more cheaply; and South Lanarkshire Council (the Council) failed to adhere to an agreement to resolve her complaint.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Council failed to consult properly with Mrs C in advance of the works being carried out (not upheld);
- (b) the Council disregarded Mrs C's alternative suggestion (no finding);
- (c) works were completed inadequately (not upheld);
- (d) neighbours had similar works completed more cheaply (not upheld); and
- (e) the Council failed to adhere to an agreement to resolve Mrs C's complaint (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.