Overview
The complainant (Mrs C) raised a number of concerns regarding the construction of new steps and a patio area on a neighbouring Council property. In particular, she was concerned that East Dunbartonshire Council (the Council) failed to comply with the planning guidelines and failed to ensure that staff followed the correct processes in the issuing of contracts for the construction of the steps and patio area.
Specific complaint and conclusion
The complaint which had been investigated is that the Council failed to adhere to the correct planning procedures for patios and decking (not upheld).
Redress and recommendations
The Ombudsman recommends that the Council review its procedures to ensure that appropriate consultation with the Planning Department takes place prior to the Council undertaking significant improvements, repairs or developments to Council housing stock.