Overview
The complainant (Mr C) complained about Angus Council (the Council)'s alleged failure to take action on his complaints about noise nuisance and anti-social behaviour at a hotel close to his home. Furthermore, he contended that the Council failed to adhere to their customer care policy when dealing with his complaint.
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
- (a) failed to take action on his complaints about noise nuisance and anti-social behaviour at a hotel close to his home (not upheld); and
- (b) failed to adhere to their customer care policy when dealing with his complaint (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.