Overview
The complaint concerns allegations made on behalf of Mr and Mrs C by their MSP (Mr D) that the care received by their daughter (Ms C) from social work staff, prior to her death, was both ineffective and inappropriate.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Ms C was placed in care contrary to her wishes, and regardless of the fact that she had carers to look after her in her own home (not upheld); and
- (b) Council officers failed to respond to voice and email messages (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.