Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Investigation Report 200402197

  • Report no:
    200402197
  • Date:
    May 2007
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government

Overview

The complainants (Mr C and his neighbour Mrs D), were concerned that The City of Edinburgh Council (the Council) failed to require that they be re-notified when an amended planning application was received from Mr C and Mrs D's neighbour.  Mr C and Mrs D were also concerned that the original plans and planning application were missing from the Council's planning file.

Specific complaints and conclusions

The complaints which have been investigated are that the Council:

  • (a)  failed to require that Mr C and Mrs D be re-notified when an amended planning application was received from Mr C and Mrs D's neighbour (no finding); and
  • (b)  failed to keep adequate records (upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.

Updated: December 11, 2018