Overview
The complainant (Ms C) raised a number of concerns relating to her tenancy, including complaints about the adequacy of repairs to her flat and dealing with anti-social behaviour.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) work to treat woodworm infestation, dampness and rot was not carried out promptly or effectively (not upheld);
- (b) furnishings removed to carry out inspections and treatment were not correctly reinstated (not upheld);
- (c) concerns raised about anti-social behaviour were not adequately addressed (not upheld);
- (d) the Council failed to respond to a formal complaint (upheld); and
- (e) the repossession of a lock-up garage was carried out improperly (not upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) review the system for ensuring the quality of repair work completed; and
- (ii) apologise to Ms C for failing to respond to a formal complaint.
The Council have accepted the recommendations and will act on them accordingly.