Overview
The complainant (Mrs C) raised a number of concerns about the care and treatment she received from her dentist (the Dentist), and about his attitude in handling her complaint.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Dentist failed to provide Mrs C with dental treatment of a reasonable standard on 4 April 2006 in that he broke her tooth (not upheld);
- (b) the Dentist mishandled Mrs C's complaint (not upheld); and
- (c) the Dentist's attitude towards Mrs C was demeaning (no finding).
Redress and recommendations
The Ombudsman recommends that the Dentist ensures that appropriate records are kept, including x-ray, in respect of root canal treatment.