New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200600187

  • Report no:
    200600187
  • Date:
    October 2007
  • Body:
    Grampian NHS Board
  • Sector:
    Health

Overview

The complainant (Ms C) raised a number of concerns about her mother (Mrs A)'s care and treatment at Aberdeen Royal Infirmary (the Hospital).  In particular, she wondered whether Mrs A's cancer could have been diagnosed a few months earlier and whether this would have affected the sad outcome for her mother, who died, aged 60, in October 2005, the day after being temporarily discharged whilst waiting for the result of a biopsy.

Specific complaint and conclusion

The complaint which has been investigated is that Mrs A's care and treatment at the Hospital from July 2005 to October 2005 were inappropriate (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018