Overview
The complainant (Ms C) raised concerns about the way The City of Edinburgh Council (the Council) handled an application for a skatepark in Inverleith Park.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Council were unreasonable in the way they treated Ms C as an objector to a previous application for the same project (not upheld); and
- (b) there were failings in the way the Council handled Ms C's complaints about this matter (upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) apologise to Ms C for failing to give a full response to her complaint; and
- (ii) confirm that recent improvements to their complaints handling system address the issues highlighted in this report.
The Council have accepted the recommendations and will act on them accordingly.