Overview
The complainant (Mrs C) raised a number of concerns that her mother (Miss A) had not been appropriately treated by her GP practice (the Practice) and also that her own complaint to the Practice had not been properly responded to.
Specific complaints and conclusions
The complaints which have been investigated are that the Practice:
- (a) did not give Miss A appropriate care between January and June 2006 (not upheld); and
- (b) did not respond appropriately to Mrs C's complaint of 4 July 2006 (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.