New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200501640

  • Report no:
    200501640
  • Date:
    January 2008
  • Body:
    Fife Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) raised concerns that Fife Council (the Council) inappropriately pursued him for a support charge in connection with his sheltered housing.

Specific complaint and conclusion

The complaint which has been investigated is that the Council inappropriately pursued Mr C for a support charge in connection with his sheltered housing (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018