COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Forth Valley NHS Board

  • Report no:
  • Date:
    June 2008
  • Body:
    Forth Valley NHS Board
  • Sector:


The complainant, Mr C, complained that, despite the fact that Forth Valley NHS Board (the Board) felt unable to treat him, they did not refer him elsewhere.  In the circumstances, he felt that he had to pay for his eye operation.  He believed that he should be refunded the costs involved.

Specific complaint and conclusion

The complaint which has been investigated is that, although the Board felt unable to treat Mr C, they did not refer him elsewhere (partially upheld).

Redress and recommendation

The Ombudsman recommends that the Board write to Mr C expressing their sincere regret that an opportunity to consider all the options in relation to his future treatment was lost.

The Board have accepted the Ombudsman's recommendation and will act on it accordingly.

Updated: December 11, 2018