The complainant, Mr C, complained that, despite the fact that Forth Valley NHS Board (the Board) felt unable to treat him, they did not refer him elsewhere. In the circumstances, he felt that he had to pay for his eye operation. He believed that he should be refunded the costs involved.
Specific complaint and conclusion
The complaint which has been investigated is that, although the Board felt unable to treat Mr C, they did not refer him elsewhere (partially upheld).
Redress and recommendation
The Ombudsman recommends that the Board write to Mr C expressing their sincere regret that an opportunity to consider all the options in relation to his future treatment was lost.
The Board have accepted the Ombudsman's recommendation and will act on it accordingly.