Overview
The complainant (Ms C) raised a number of concerns relating to the issue of a Certificate of Completion by Perth and Kinross Council (the Council) for works undertaken to her flat in 2004/2005. She complained that some of the work had not been undertaken properly and that appropriate checks were not undertaken by the Council before they issued a Certificate of Completion. This was issued to the former owner of her flat (Mr F), who had applied for a building warrant for the repairs and work to refurbish the property. Ms C was dissatisfied with the consideration given by the Council to pursue Mr F to undertake the outstanding works, by enforcement or other action.
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
- (a) failed to ensure that grant-aided works were undertaken properly (not upheld);
- (b) failed to carry out appropriate checks before issuing a Certificate of Completion (not upheld);
- (c) failed to provide appropriate advice when a Certificate of Completion was issued (not upheld); and
- (d) failed to take enforcement or other action (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.