Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Investigation Report 200700596

  • Report no:
    200700596
  • Date:
    February 2010
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government

Overview
Ms C complained that in 2007 the respite care that was offered by The City of Edinburgh Council (the Council) for her teenage daughter (Miss A), who has complex special needs, did not meet her daughter's assessed needs.

Specific complaint and conclusion
The complaint which has been investigated is that, in 2007, the respite care offered by the Council did not reasonably meet the assessed needs of Miss A (not upheld).

Redress and recommendation
The Ombudsman has no recommendations to make.

Updated: December 11, 2018