Overview
On 2 April 2013, the complainant (Miss C) telephoned her mother (Mrs A)'s medical practice (the Practice) and requested a house call Mrs A. However, she said that when the GP (the Doctor) visited, she failed to examine Mrs A or ask her whether she was in pain. Miss C said that the Doctor disregarded the symptoms she reported; refused to give Mrs A anything to help her sleep; and called her by an incorrect name. Miss C complained that had Mrs A been examined and told treatment in hospital was necessary, the outcome for her could have been different. Mrs A was subsequently taken to hospital where she died.
Specific complaint and conclusion
The complaint which has been investigated is that, in relation to a house call on 2 April 2013, the Doctor unreasonably failed to examine Mrs A, leading to a delay in admitting her to hospital for tests and treatment (upheld).
Redress and recommendations
The Ombudsman recommends that the Practice:
- ensures that the Doctor make a formal apology to Miss C for her failure in this matter; and
- ensures that the Doctor completes appropriate professional training so that she is fully appreciative of the seriousness of abdominal pain in the elderly and the importance of conducting a thorough history and examination.
The Practice have accepted the recommendations and will act on them accordingly.