Strategic Plan 2024-2028 published

We laid our Strategic Plan 2024-2028 (PDF, 1.1MB) before the Scottish Parliament on Tuesday 2 April 2024.

The plan, driven by our key values, sets out our priorities and approach for the next four years. 

"The next four years will continue to be unsettled and demanding for all of Scottish public services, including the SPSO. While my powers and duties are set out in legislation, I and my team recognise that we not only have a critical role in the oversight of Scottish public services, but also that as a Parliamentary office holder, funded by the public purse, SPSO is part of that wider environment.

I and my team remain deeply committed to our values and ensuring that we contribute actively and positively to the wider rights-based approach to public service delivery.” 

Rosemary Agnew 
Scottish Public Services Ombudsman

Updated: April 3, 2024