COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal. Please read our information for customers and organisations.

What happens if journalists are interested in a complaint?

The law says that the SPSO must carry out investigations in private.  This means we cannot give any details to anyone who is not involved in the complaint about investigations that are in progress.

At the end of our investigations, when we publish reports on our website or in other forms of communication like newsletters, the media sometimes report them.  This happens in a small number of cases.  Before publication, we remove any information which could be used to identify anyone. In the event that there is press interest, our office will not provide any more information than is in the report.

We have a communications team who handle press enquiries.  If you think you are about to have a decision from us shortly and you would like to discuss any aspect of press coverage or publication, please contact us on 0131 240 8849 or by using our online contact form

Updated: April 20, 2018