No. We do not name the person who made the complaint, and usually refer to them as Mr/Mrs/Ms C.
More information about how we investigate and report on complaints.
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
No. We do not name the person who made the complaint, and usually refer to them as Mr/Mrs/Ms C.
More information about how we investigate and report on complaints.
Updated: April 18, 2018