Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201500934 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201500983 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2016
201501345 Fife Council complaints handling Upheld, recommendations February 2016
201501358 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2016
201501377 The City of Edinburgh Council statutory notices Not upheld, no recommendations February 2016
201501734 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2016
201501739 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2016
201501792 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2016
201501839 Shetland NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2016
201501960 Scottish Qualifications Authority complaints handling Upheld, recommendations February 2016