Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104444 Greater Glasgow and Clyde NHS Board complaints handling Some upheld, recommendations February 2013
201104449 Lothian NHS Board clinical treatment; diagnosis Some upheld, recommendations February 2013
201104552 Greater Glasgow and Clyde NHS Board policy/administration Not upheld, no recommendations February 2013
201104671 West Lothian Council noise pollution Some upheld, recommendations February 2013
201104875 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations February 2013
201105086 West Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations February 2013
201105480 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis No decision reached February 2013
201200035 Lothian NHS Board - Acute Division complaints handling Not upheld, action taken by body to remedy, recommendations February 2013
201200041 Business Stream Ltd leakage Not upheld, action taken by body to remedy, no recommendations February 2013
201200302 A Medical Practice in the Orkney NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013