Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201354 Office of the Scottish Charity Regulator complaints handling Some upheld, recommendations January 2013
201201400 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201413 A Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201457 A Practice in the Borders NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201466 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations January 2013
201201554 Scottish Water damage caused / compensation Upheld, recommendations January 2013
201201613 A Practice in the Lanarkshire NHS Board area communication, staff attitude, dignity, confidentiality Some upheld, recommendations January 2013
201201680 Orkney Islands Council repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, no recommendations January 2013
201201812 Scottish Water sewer flooding - internal Not upheld, no recommendations January 2013
201201818 Lothian NHS Board clinical treatment/diagnosis Not upheld, action taken by body to remedy, no recommendations January 2013