Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401836 | Scottish Prison Service | transfer to another prison | April 2015 | |
| 201402072 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2015 |
| 201402210 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | April 2015 |
| 201402285 | East Lothian Council | communication staff attitude and confidentiality | Not upheld, no recommendations | April 2015 |
| 201402564 | North Lanarkshire Council | handling of application (complaints by opponents) | Upheld, recommendations | April 2015 |
| 201402950 | East Dunbartonshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | April 2015 |
| 201402976 | West Dunbartonshire Council | repairs and maintenance | Not upheld, no recommendations | April 2015 |
| 201403008 | Renfrewshire Council | local housing allowance and council tax benefit | Some upheld, recommendations | April 2015 |
| 201403381 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | April 2015 |
| 201403409 | Glasgow City Council | policy/administration | Some upheld, recommendations | April 2015 |