Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403815 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | February 2015 |
| 201403945 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Not upheld, recommendations | February 2015 |
| 201403994 | East Dunbartonshire Council | complaints handling | Upheld, recommendations | February 2015 |
| 201404039 | A Council | policy/administration | Some upheld, no recommendations | February 2015 |
| 201404053 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2015 |
| 201404172 | Scottish Prison Service | personal property | Not upheld, no recommendations | February 2015 |
| 201404281 | Forth Valley NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | February 2015 |
| 201300141 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | January 2015 |
| 201300961 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201301433 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |