Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303434 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, action taken by body to remedy, recommendations | December 2014 |
| 201303446 | Melville Housing Association Ltd | complaints handling | Not upheld, no recommendations | December 2014 |
| 201303609 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2014 |
| 201303634 | Business Stream | incorrect billing | Upheld, recommendations | December 2014 |
| 201303912 | Argyll and Bute Council | maintenance and repair of roads | Upheld, recommendations | December 2014 |
| 201304138 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, action taken by body to remedy, no recommendations | December 2014 |
| 201304154 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201304169 | Perth and Kinross Council | handling of application (complaints by applicants) | Some upheld, recommendations | December 2014 |
| 201304220 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | December 2014 |
| 201304372 | Scottish Prison Service | personal property | Upheld, recommendations | December 2014 |