Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302576 | The City of Edinburgh Council | communication staff attitude dignity and confidentiality | January 2015 | |
| 201302970 | The City of Edinburgh Council | maintenance and repair of roads | Upheld, recommendations | January 2015 |
| 201303289 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2015 |
| 201303382 | Glasgow City Council | complaints handling | Upheld, recommendations | January 2015 |
| 201303424 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | January 2015 |
| 201303782 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201303870 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201303935 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, recommendations | January 2015 |
| 201303973 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201304003 | New College Lanarkshire | complaints handling | Some upheld, recommendations | January 2015 |