Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201404967 Business Stream incorrect billing Resolved, no recommendations January 2016
201405047 Argyll and Bute Council maintenance and repair of roads Not upheld, action taken by body to remedy, no recommendations January 2016
201405103 Business Stream policy/administration Not upheld, no recommendations January 2016
201405112 The City of Edinburgh Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations January 2016
201405142 Perth and Kinross Council noise pollution Upheld, recommendations January 2016
201405167 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations January 2016
201405212 Perth and Kinross Council primary school Resolved, no recommendations January 2016
201405274 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201405328 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201405525 Greater Glasgow and Clyde NHS Board - Acute Services Division continuing care Not upheld, no recommendations January 2016