Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303338 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | July 2014 |
| 201303428 | Business Stream | meter reading | Upheld, recommendations | July 2014 |
| 201303600 | Scottish Prison Service | personal property | Upheld, recommendations | July 2014 |
| 201303633 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2014 |
| 201303635 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201303729 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2014 |
| 201303763 | Fife NHS Board | other | Not upheld, recommendations | July 2014 |
| 201303926 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2014 |
| 201303995 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304076 | Aberdeen City Council | policy/administration | Upheld, recommendations | July 2014 |