Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302885 | A Council | primary school | Some upheld, recommendations | February 2014 |
| 201302903 | Scottish Children's Reporter Administration | communication staff attitude and confidentiality | Upheld, recommendations | February 2014 |
| 201302967 | Scottish Prison Service | policy/administration | Upheld, recommendations | February 2014 |
| 201302973 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2014 |
| 201303040 | Western Isles NHS Board | other | Not upheld, no recommendations | February 2014 |
| 201303073 | Lothian NHS Board | continuing care | Upheld, recommendations | February 2014 |
| 201303095 | Comhairle nan Eilean Siar | wayleaves, rights of access, feu duties, servitudes | Not upheld, recommendations | February 2014 |
| 201303137 | Scottish Prison Service | policy/administration | Not upheld, action taken by body to remedy, no recommendations | February 2014 |
| 201303148 | Glasgow City Council | council tax | Not upheld, no recommendations | February 2014 |
| 201303184 | Scottish Prison Service | testing for controlled drugs and alcohol | Upheld, recommendations | February 2014 |