Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202800 Business Stream charging method / calculation Upheld, recommendations December 2013
201202871 Business Stream charging method / calculation Upheld, recommendations December 2013
201203596 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2013
201203658 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2013
201203665 Tayside NHS Board appliances, equipment & premises Some upheld, recommendations December 2013
201203866 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, recommendations December 2013
201203891 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2013
201204104 Castle Rock Edinvar Housing Association neighbour disputes and antisocial behaviour Upheld, recommendations December 2013
201204208 Fife Council estate management, open space & environment work Not upheld, no recommendations December 2013
201204604 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations December 2013