Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203102 | Dumfries and Galloway Council | complaints handling | Upheld, recommendations | November 2013 |
| 201203110 | North Lanarkshire Council | repairs and maintenance | Upheld, recommendations | November 2013 |
| 201203180 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2013 |
| 201203255 | An NHS Board | policy/administration | Some upheld, recommendations | November 2013 |
| 201203289 | Ayrshire and Arran NHS Board | admission, discharge & transfer procedures | Some upheld, recommendations | November 2013 |
| 201203300 | Business Stream | charging method / calculation | Not upheld, action taken by body to remedy, no recommendations | November 2013 |
| 201203832 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | November 2013 |
| 201203858 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, recommendations | November 2013 |
| 201203939 | Greater Glasgow and Clyde NHS Board | admission, discharge & transfer procedures | Some upheld, recommendations | November 2013 |
| 201204094 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2013 |