Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203928 | River Clyde Homes | improvements and renovation | Not upheld, no recommendations | July 2013 |
| 201204249 | Scottish Prison Service | non-legal correspondence | Not upheld, no recommendations | July 2013 |
| 201204517 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | July 2013 |
| 201204738 | Castle Rock Edinvar Housing Association | applications, allocations, transfers and exchanges | Some upheld, no recommendations | July 2013 |
| 201204755 | Business Stream | policy/administration | Not upheld, no recommendations | July 2013 |
| 201204767 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | July 2013 |
| 201204783 | A Housing Association | communication staff attitude dignity and confidentiality | Some upheld, recommendations | July 2013 |
| 201204872 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | July 2013 |
| 201204913 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2013 |
| 201204914 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2013 |