Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203000 NHS 24 clinical treatment; diagnosis No decision reached February 2013
201203005 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations February 2013
201203261 Scottish Prison Service placements Not upheld, no recommendations February 2013
201005359 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations January 2013
201100230 Argyll Community Housing Association repairs and maintenance of housing stock (incl dampness and infestations) Upheld, recommendations January 2013
201101681 The City of Edinburgh Council handling of application (complaints by opponents) Upheld, action taken by body to remedy, no recommendations January 2013
201102765 Renfrewshire Council neighbour disputes and anti-social behaviour Not upheld, action taken by body to remedy, no recommendations January 2013
201102935 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2013
201103066 East Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations January 2013
201103213 University of Dundee policy/administration Not upheld, no recommendations January 2013