Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202470 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | January 2013 |
| 201202525 | Scottish Prison Service | money | Not upheld, no recommendations | January 2013 |
| 201202534 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | January 2013 |
| 201202547 | North Lanarkshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | January 2013 |
| 201202593 | A Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2013 |
| 201202618 | Scottish Prison Service | progression | Not upheld, no recommendations | January 2013 |
| 201202641 | Scottish Prison Service | personal property | Not upheld, no recommendations | January 2013 |
| 201202830 | Scottish Prison Service | complaints handling | No decision reached | January 2013 |
| 201202896 | Grampian NHS Board | complaints handling | Upheld, action taken by body to remedy, recommendations | January 2013 |
| 201202916 | Scottish Prison Service | recreation | Not upheld, no recommendations | January 2013 |