Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201809644 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Some upheld, recommendations | July 2020 |
| 201809966 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2020 |
| 201809975 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2020 |
| 201810039 | Fife NHS Board | complaints handling | Not upheld, no recommendations | July 2020 |
| 201810094 | Clear Business Water | incorrect billing | Some upheld, no recommendations | July 2020 |
| 201810096 | Scottish Prison Service | accuracy of prisoner record | Upheld, recommendations | July 2020 |
| 201810121 | Aberdeenshire Council | primary school | Some upheld, recommendations | July 2020 |
| 201810154 | Tayside NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | July 2020 |
| 201810159 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201810592 | Dumfries and Galloway NHS Board | continuing care | Not upheld, no recommendations | July 2020 |