Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304806 | Scottish Prison Service | accommodation (including cell amenities and location); complaints handling | Some upheld, recommendations | June 2014 |
| 201304881 | Western Isles NHS Board | complaints handling | Not upheld, no recommendations | June 2014 |
| 201304980 | Scottish Prison Service | disciplinary charges - reporting and inquiry | Not upheld, no recommendations | June 2014 |
| 201305083 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | June 2014 |
| 201305136 | Scottish Water | disputed cost to repair sewer / drain | June 2014 | |
| 201305146 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | June 2014 |
| 201305323 | Highland NHS Board | loss of deceased person's property | Upheld, recommendations | June 2014 |
| 201305352 | Scottish Prison Service | removal from association/segregation | Not upheld, no recommendations | June 2014 |
| 201305369 | Thenue Housing | neighbour disputes and anti-social behaviour | Not upheld, action taken by body to remedy, no recommendations | June 2014 |
| 201305540 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | June 2014 |