Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302255 | Business Stream | incorrect billing | Not upheld, no recommendations | May 2014 |
| 201302308 | Scottish Prison Service | special security measures | Not upheld, no recommendations | May 2014 |
| 201302395 | Perth and Kinross Council | handling of application (complaints by applicants) | Not upheld, no recommendations | May 2014 |
| 201302409 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201302411 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201302519 | Business Stream | incorrect billing | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201302559 | The City of Edinburgh Council | complaints handling | Upheld, recommendations | May 2014 |
| 201302566 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
| 201302669 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201302734 | Business Stream | incorrect billing | Not upheld, no recommendations | May 2014 |