Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507796 A Pharmacy in the Lanarkshire NHS Board area communication / staff attitude / dignity / confidentiality Some upheld, recommendations January 2017
201507816 Crown Office and Procurator Fiscal Service communication staff attitude and confidentiality Not upheld, no recommendations January 2017
201507862 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201507894 Scottish Prison Service progression Some upheld, recommendations January 2017
201507926 Fife NHS Board policy / administration Not upheld, no recommendations January 2017
201507958 An Opticians in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, recommendations January 2017
201507990 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201508015 Glasgow City Council parking Some upheld, recommendations January 2017
201508040 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201508103 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2017