Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402869 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | September 2015 |
| 201402917 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | September 2015 |
| 201403058 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |
| 201403087 | The Highland Council | primary school | Upheld, recommendations | September 2015 |
| 201403193 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | September 2015 |
| 201403239 | Business Stream | incorrect billing | Upheld, recommendations | September 2015 |
| 201403430 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2015 |
| 201403465 | The City of Edinburgh Council | complaints handling | Some upheld, recommendations | September 2015 |
| 201403492 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |
| 201403532 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2015 |