Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201407836 Scottish Borders Council communication staff attitude and confidentiality Not upheld, recommendations September 2015
201407906 Glasgow Life complaints handling Not upheld, no recommendations September 2015
201500076 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2015
201500091 Fife Council handling of application (complaints by opponents) Upheld, recommendations September 2015
201500303 North Ayrshire Council repairs and maintenance Not upheld, no recommendations September 2015
201500357 Tayside NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations September 2015
201500498 A Dental Practice in the Fife NHS Board area clinical treatment / diagnosis Complaint withdrawn September 2015
201500516 Scottish Borders Council council tax Some upheld, no recommendations September 2015
201500517 A Dental Practice in the Lanarkshire NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2015
201500524 Fife Council sheltered housing and community care Some upheld, recommendations September 2015