| 201704086           | 
                                                                                        Scottish Prison Service           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2018           | 
              
          
                                                                                        | 201601588           | 
                                                                                        A Medical Practice in the Lothian NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2018           | 
              
          
                                                                                        | 201602302           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        February 2018           | 
              
          
                                                                                        | 201604905           | 
                                                                                        Perth and Kinross Council           | 
                                                                                        complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        February 2018           | 
              
          
                                                                                        | 201604984           | 
                                                                                        Glasgow City Council           | 
                                                                                        estate management, open space & environment work           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2018           | 
              
          
                                                                                        | 201605793           | 
                                                                                        Fife NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        February 2018           | 
              
          
                                                                                        | 201605796           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        February 2018           | 
              
          
                                                                                        | 201606439           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        nurses / nursing care           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        February 2018           | 
              
          
                                                                                        | 201606644           | 
                                                                                        Business Stream           | 
                                                                                        policy / administration           | 
                                                                                        Resolved, no recommendations           | 
                                                                                        February 2018           | 
              
          
                                                                                        | 201606956           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        February 2018           |