| 201103307 | Care Inspectorate | complaints handling | Not upheld, recommendations | April 2013 | 
          
                                                                                        | 201103610 | South Ayrshire Council | policy/administration | Some upheld, recommendations | April 2013 | 
          
                                                                                        | 201103626 | University of Abertay Dundee | policy/administration | Upheld, recommendations | April 2013 | 
          
                                                                                        | 201104012 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | complaints handling | Upheld, recommendations | April 2013 | 
          
                                                                                        | 201104070 | Scottish Water | sewer flooding - external | Some upheld, action taken by body to remedy, recommendations | April 2013 | 
          
                                                                                        | 201104276 | South Lanarkshire Council | policy/administration | Some upheld, action taken by body to remedy, recommendations | April 2013 | 
          
                                                                                        | 201104623 | Queen Margaret University | teaching and supervision | Some upheld, recommendations | April 2013 | 
          
                                                                                        | 201104648 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | April 2013 | 
          
                                                                                        | 201104937 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2013 | 
          
                                                                                        | 201105183 | Scottish Water | damage caused / compensation | Not upheld, recommendations | April 2013 |